Terms of Sale

BILLIARD CITY LLC

TERMS OF SALE

Effective Date: 01 January 2026

Thank you for choosing Billiard City LLC.

We are committed to providing high-quality billiard products, competitive pricing, and exceptional customer service. These Terms of Sale are intended to clearly explain the rights and responsibilities of both Billiard City LLC and our customers. Our goal is to make every transaction fair, transparent, and straightforward while complying with applicable laws.

If you have any questions regarding these Terms or any Product offered by Billiard City LLC, please contact our Customer Service team before placing your Order. We are always happy to assist.

ARTICLE 1 – DEFINITIONS

1.1 Definitions

For purposes of these Terms of Sale, the following definitions shall apply:

"Billiard City," "Company," "Seller," "we," "our," and "us" mean Billiard City LLC, a Florida limited liability company.

"Buyer," "Customer," or "you" means any individual, business, partnership, corporation, governmental entity, reseller, distributor, or other organization purchasing Products from Billiard City LLC.

"Website" means https://billiard.city, together with all related webpages, subdomains, mobile versions, and online services operated by Billiard City LLC.

"Products" means all merchandise offered for sale by Billiard City LLC, including but not limited to:

• pool cues;
• cue shafts;
• cue extensions;
• cue tips;
• ferrules;
• chalk;
• gloves;
• cue cases;
• billiard cloth;
• pool table parts;
• pool balls;
• chemicals;
• accessories;
• replacement parts;
• repair tools;
• apparel;
• gift cards; and
• any other goods offered for sale.

"Order" means any request to purchase Products submitted through the Website, by telephone, email, invoice, quotation, marketplace, or any other ordering method accepted by Billiard City LLC.

"Business Day" means Monday through Friday, excluding federal holidays observed in the United States.

"Final Sale Product" means any Product identified by Billiard City LLC as non-returnable, including but not limited to:

• custom-cut products;
• made-to-order products;
• special-order products;
• personalized products;
• clearance items marked "Final Sale";
• discontinued products designated as Final Sale.

"Carrier" means USPS, UPS, FedEx, DHL, freight companies, postal authorities, or any other shipping company selected by Billiard City LLC or chosen by the Buyer.

"Marketplace" means any third-party sales platform, including but not limited to Amazon, eBay, Walmart Marketplace, Etsy, or similar online marketplaces.

Whenever the singular is used in these Terms, it includes the plural where appropriate, and vice versa.

Headings are provided solely for convenience and shall not affect interpretation.

ARTICLE 2 – GENERAL TERMS

2.1 Scope

These Terms of Sale govern every sale of Products by Billiard City LLC unless a separate written agreement signed by an authorized representative of Billiard City LLC expressly provides otherwise.

These Terms apply to all purchases made through:

• the Website;
• telephone orders;
• email orders;
• quotations;
• invoices;
• social media;
• marketplaces;
• wholesale orders (unless superseded by a written wholesale agreement); and
• any other ordering method accepted by Billiard City LLC.

Any additional or conflicting terms submitted by the Buyer are expressly rejected unless accepted in writing by Billiard City LLC.

2.2 Acceptance of Terms

By placing an Order, the Buyer acknowledges and agrees that:

• the Buyer has read these Terms;
• the Buyer understands these Terms;
• the Buyer agrees to be legally bound by these Terms;
• these Terms constitute the entire agreement governing the purchase unless modified by a separate written agreement.

If the Buyer does not agree with these Terms, the Buyer should not place an Order.

2.3 Eligibility to Purchase

By placing an Order, the Buyer represents and warrants that:

• the Buyer has legal capacity to enter into a binding contract;
• all information supplied is complete and accurate;
• the payment method belongs to the Buyer or has been lawfully authorized;
• the Buyer is not purchasing Products for unlawful purposes;
• the Buyer is not violating any applicable laws or export restrictions.

Billiard City LLC reserves the right to refuse service to any person or entity for any lawful reason.

2.4 Consumer and Commercial Buyers

These Terms apply to both consumer and commercial purchases.

Certain provisions may apply differently where mandatory consumer protection laws require otherwise.

Nothing contained in these Terms is intended to limit any non-waivable rights provided under applicable consumer protection laws.

Commercial Buyers acknowledge that they possess the knowledge and experience necessary to evaluate the suitability of the Products purchased.

2.5 Modification of Terms

Billiard City LLC reserves the right to modify these Terms at any time.

Changes become effective upon publication on the Website and apply only to Orders placed after the revised Terms become effective.

The version in effect on the date an Order is submitted shall govern that Order.

ARTICLE 3 – ORDERS

3.1 Order Placement

Orders may be placed through any ordering method approved by Billiard City LLC.

Submission of an Order constitutes an offer by the Buyer to purchase the selected Products.

Receipt of an Order does not obligate Billiard City LLC to accept the Order.

The Buyer is responsible for verifying:

• Product descriptions;
• compatibility;
• quantities;
• shipping address;
• billing information;
• pricing;
• selected options;
• shipping method;
• contact information;

before submitting the Order.

Errors made by the Buyer during checkout may not always be correctable after submission.

3.2 Contract Formation

An automatically generated order confirmation or acknowledgement email merely confirms that the Order has been received.

A legally binding contract is formed only when Billiard City LLC:

• sends an Order Acceptance email; or
• ships the Products,

whichever occurs first.

Billiard City LLC reserves the right to refuse acceptance of any Order before shipment.

3.3 Order Acceptance

Acceptance of an Order is expressly conditioned upon:

• Product availability;
• successful payment authorization;
• satisfactory fraud screening;
• compliance with export regulations;
• compliance with these Terms.

If an Order cannot be accepted, Billiard City LLC may cancel the Order and refund any payment received.

No additional compensation shall be payable unless required by applicable law.

3.4 Refusal or Cancellation of Orders

Billiard City LLC reserves the right to refuse or cancel any Order before shipment for reasons including, but not limited to:

• pricing errors;
• inventory shortages;
• discontinued Products;
• suspected fraud;
• payment authorization failure;
• export restrictions;
• sanctions compliance;
• unusually large quantities;
• duplicate Orders;
• abuse of promotional offers;
• suspected unauthorized resale;
• typographical errors;
• technical errors;
• inaccurate Buyer information;
• inability to verify identity;
• inability to verify payment;
• any other legitimate business reason.

If payment has already been received, the Buyer will receive a refund in accordance with these Terms.

3.5 Product Availability

All Products are offered subject to availability.

Inventory displayed on the Website is updated regularly but cannot be guaranteed to be accurate at every moment.

Billiard City LLC reserves the right to:

• discontinue Products;
• limit purchase quantities;
• allocate inventory among customers;
• substitute updated packaging;
• substitute manufacturer packaging;
• cancel unavailable Products.

3.6 Product Descriptions

Billiard City LLC strives to ensure that all Product descriptions, specifications, measurements, dimensions, weights, photographs, compatibility information, technical data, and pricing displayed on the Website are accurate.

However, information supplied by manufacturers may occasionally contain errors or may change without prior notice.

Accordingly:

• specifications may change;
• manufacturers may revise Products;
• packaging may change;
• logos may change;
• country of manufacture may change;
• accessories included with a Product may change;
• instruction manuals may be revised.

Billiard City LLC reserves the right to correct any error, inaccuracy, or omission without prior notice.

Such corrections shall not constitute a breach of contract.

3.7 Product Photographs

Billiard City LLC makes every reasonable effort to display Products accurately. Product photographs are provided for illustrative purposes only and are intended to represent the general appearance of the Product.

Actual Products may differ from photographs due to, including but not limited to:

• manufacturer updates;
• production revisions;
• packaging changes;
• lighting conditions;
• camera settings;
• monitor or mobile device display settings;
• printing differences;
• natural material variations.

Many Products sold by Billiard City LLC are manufactured from natural materials such as wood, leather, linen, carbon fiber, and natural leather used in cue tips. As a result, each Product is unique and may vary in:

• wood grain;
• figure;
• color;
• texture;
• finish;
• leather grain;
• carbon fiber weave appearance;
• natural markings;
• other cosmetic characteristics.

These natural variations are normal, do not affect the performance or functionality of the Product, and shall not be considered manufacturing defects or grounds for return, replacement, or refund.

Unless expressly stated otherwise, decorative accessories or display items shown in Product photographs are not included with the Product.

3.8 Pricing

All prices are displayed in United States Dollars (USD).

Prices are subject to change without notice.

Unless expressly stated otherwise, prices do not include:

• shipping charges;
• insurance;
• sales tax;
• VAT;
• GST;
• customs duties;
• brokerage fees;
• import fees;
• governmental charges;
• installation;
• assembly.

The Buyer is responsible for reviewing the final Order total before completing checkout.

3.9 Pricing Errors

Despite reasonable efforts, pricing errors may occasionally occur.

If a Product is listed at an incorrect price because of:

• typographical errors;
• technical malfunctions;
• software errors;
• pricing feed errors;
• supplier errors;
• human error;

Billiard City LLC reserves the right to:

• cancel the Order;
• refuse the Order;
• correct the price;
• contact the Buyer for approval of the corrected price.

If payment has already been received, a full refund shall be issued unless the Buyer agrees to the corrected price.

Nothing in this section limits any rights required by applicable law.

3.10 Promotions and Discounts

From time to time Billiard City LLC may offer:

• promotional pricing;
• coupon codes;
• gift certificates;
• loyalty rewards;
• store credits;
• seasonal discounts;
• limited-time promotions.

Unless expressly stated otherwise:

• promotions cannot be combined;
• promotions have no cash value;
• promotions may not be transferred;
• promotions cannot be redeemed after expiration;
• promotions may not be applied retroactively.

Orders obtained through misuse or abuse of promotions may be cancelled.

3.11 Product Availability

Products displayed on the Website are offered subject to availability.

Inventory levels displayed online are estimates only.

Products may become unavailable after an Order has been submitted.

If a Product becomes unavailable, Billiard City LLC may:

• cancel the unavailable item;
• ship the remaining Products;
• offer a substitute Product;
• issue a refund.

The Buyer shall not be entitled to additional compensation resulting solely from Product unavailability.

3.12 Special Orders

Certain Products are obtained specifically for an individual Buyer.

Special-order Products may include:

• manufacturer special orders;
• custom configurations;
• Products not normally stocked;
• personalized Products.

Unless otherwise agreed in writing:

• special-order Products cannot be cancelled after the Order has been placed with the supplier;
• deposits paid for special-order Products may be non-refundable;
• delivery times are estimates only.

3.13 Backorders

If a Product becomes temporarily unavailable after an Order has been accepted, Billiard City LLC may place the Product on backorder.

The Buyer may be notified of the estimated availability.

Backorder dates are estimates only and may change without notice.

The Buyer may cancel a backordered item before shipment unless the Product is custom-made or specially ordered.

3.14 Partial Shipments

Billiard City LLC reserves the right to ship Orders in multiple shipments whenever reasonably necessary.

Partial shipments may occur because of:

• inventory availability;
• supplier delays;
• warehouse locations;
• shipping restrictions;
• operational requirements.

The Buyer agrees that partial shipments do not constitute incomplete performance.

3.15 Quantity Limits

Billiard City LLC reserves the right to limit quantities purchased by any Buyer.

Orders that appear intended for unauthorized resale, inventory stockpiling, or market manipulation may be cancelled.

ARTICLE 4 – PAYMENT

4.1 Payment Methods

Billiard City LLC accepts payment methods displayed during checkout.

Available payment methods may include:

• Visa;
• Mastercard;
• American Express;
• Discover;
• PayPal;
• Apple Pay;
• Google Pay;
• Shop Pay;
• bank transfer;
• ACH transfer;
• wire transfer;
• other approved payment methods.

Available payment methods may vary depending upon the Buyer's location.

4.2 Payment Authorization

By placing an Order, the Buyer authorizes Billiard City LLC and its payment processor to charge the selected payment method for:

• Product prices;
• shipping charges;
• taxes;
• customs charges collected at checkout;
• other applicable charges.

Orders may be delayed or cancelled if payment authorization cannot be obtained.

4.3 Payment Security

Credit card information is processed by independent payment processors.

Billiard City LLC does not store complete payment card numbers.

While Billiard City LLC employs commercially reasonable security measures, no method of electronic transmission is completely secure.

Accordingly, Billiard City LLC cannot guarantee absolute security of electronic payment information.

4.4 Declined Payments

If payment authorization is declined, Billiard City LLC may:

• request an alternative payment method;
• delay shipment;
• cancel the Order.

The Company shall not be liable for losses resulting from declined payment authorizations.

4.5 Order Cancellations

Orders may be cancelled only before shipment.

Cancellation requests should be submitted immediately after the Order is placed.

Once Products have been shipped, the Order may no longer be cancelled and will instead be governed by the Return Policy contained in these Terms.

4.6 Payment Processing Fees

If an Order is cancelled at the Buyer's request after payment has been successfully processed, Billiard City LLC may deduct any non-refundable payment processing fees actually charged to Billiard City LLC by its payment processor, to the extent permitted by applicable law.

The payment processing fee examples shown below are provided solely for transparency and are based on the current fee schedule charged to Billiard City LLC by its payment processor. These fees are subject to change at any time without prior notice.

Current payment processing fees include, but are not limited to:

Cards issued by U.S. financial institutions

• Up to 3.49% + $0.30 USD per transaction.

Cards not issued by U.S. financial institutions

• Up to 4.99% + $0.49 USD per transaction.

If an Order is cancelled or refunded at the Buyer's request after payment has been processed, Billiard City LLC may deduct only the actual non-refundable payment processing fee retained by its payment processor, to the extent permitted by applicable law. Under no circumstances shall the amount deducted exceed the non-refundable fee actually charged to Billiard City LLC for the applicable transaction.

If Billiard City LLC cancels an Order due to inventory shortages, pricing errors, or another reason not caused by the Buyer, no payment processing fee will be deducted from the Buyer's refund.

4.7 Fraud Prevention

To protect Buyers, financial institutions, and Billiard City LLC, every Order may be subject to fraud screening.

Verification procedures may include:

• address verification;
• card verification;
• telephone confirmation;
• email confirmation;
• identity verification;
• review of purchasing history;
• review of shipping destination.

ARTICLE 5 – SHIPPING AND DELIVERY

5.1 Shipping Methods

Billiard City LLC ships Products using carriers selected by the Buyer during checkout or, where appropriate, a comparable carrier selected by Billiard City LLC.

Shipping carriers may include, but are not limited to:

• United States Postal Service (USPS)
• United Parcel Service (UPS)
• FedEx
• DHL
• Freight carriers
• Regional carriers
• Other commercial transportation providers

Billiard City LLC reserves the right to substitute a comparable shipping service when operationally necessary, provided the substituted service offers substantially similar delivery speed and reliability.

5.2 Shipping Charges

Shipping charges are calculated separately from the Product price unless expressly stated otherwise.

Shipping charges are based upon factors including:

• destination;
• package dimensions;
• package weight;
• carrier rates;
• selected shipping service;
• insurance;
• fuel surcharges;
• handling requirements.

Shipping charges shown during checkout are estimates until the Order has been accepted.

5.3 Order Processing

Orders are generally processed during normal business days.

Business days do not include:

• Saturdays;
• Sundays;
• United States federal holidays;
• days when carriers are not accepting shipments.

Processing time is separate from transit time.

Expedited shipping services reduce carrier transit time only and do not necessarily reduce order processing time.

Orders containing multiple Products may require additional processing.

5.4 Shipment Dates

Estimated shipment dates are provided solely for convenience.

Shipment estimates are not guarantees.

Billiard City LLC shall not be liable for delays resulting from:

• inventory verification;
• payment verification;
• manufacturer delays;
• customs inspections;
• carrier delays;
• severe weather;
• labor disputes;
• Force Majeure events;
• circumstances beyond its reasonable control.

5.5 Delivery Estimates

Estimated delivery dates displayed during checkout are carrier estimates only.

Actual delivery dates may vary.

Time is not of the essence unless expressly agreed in writing by an authorized representative of Billiard City LLC.

Delay in delivery shall not entitle the Buyer to:

• cancel an Order already shipped;
• refuse delivery solely because of delay;
• recover consequential damages;
• recover incidental damages;
• recover lost profits or business opportunities,

except where required by applicable law.

5.6 Split Shipments

Billiard City LLC reserves the right to ship an Order in multiple shipments whenever reasonably necessary.

Reasons may include:

• inventory availability;
• warehouse location;
• manufacturer shipment schedules;
• package size restrictions;
• hazardous material regulations;
• carrier limitations.

Separate shipments shall not constitute incomplete performance.

5.7 High-Value Shipments

For security purposes, Billiard City LLC may require:

• Adult Signature Required;
• Direct Signature Required;
• delivery appointment;
• additional insurance.

The decision to require a signature rests solely with Billiard City LLC.

If the Buyer requests removal of a signature requirement after shipment, Billiard City LLC shall not be responsible for theft, loss, or misdelivery occurring after the carrier completes delivery.

5.8 Incorrect Shipping Address

The Buyer is solely responsible for providing a complete and accurate shipping address.

Billiard City LLC shall not be responsible for delays or additional expenses resulting from:

• incorrect addresses;
• incomplete addresses;
• incorrect ZIP or postal codes;
• missing apartment numbers;
• missing suite numbers;
• incorrect recipient names;
• failure to update address information before shipment.

If a shipment is returned because of an incorrect address supplied by the Buyer, the Buyer shall be responsible for:

• return shipping charges;
• reshipment charges;
• carrier address correction fees;
• storage charges;
• customs charges;
• brokerage fees;
• additional shipping costs.

5.9 Undeliverable Shipments

Shipments returned as undeliverable because of circumstances attributable to the Buyer may be treated as voluntary returns.

Examples include:

• incorrect address;
• refusal of delivery;
• failure to claim the shipment;
• repeated unsuccessful delivery attempts;
• failure to provide required customs documentation.

Any refund shall be subject to deductions permitted under these Terms.

ARTICLE 6 – INTERNATIONAL ORDERS

6.1 General

Billiard City LLC proudly ships Products to many countries throughout the world.

International Buyers acknowledge that international transactions involve additional governmental requirements beyond the control of Billiard City LLC.

The Buyer is solely responsible for ensuring that the Products ordered may legally be imported into the destination country.

6.2 Customs Duties, Taxes, and Import Charges

Unless expressly stated otherwise, international Orders do not include:

• customs duties;
• import duties;
• VAT;
• GST;
• brokerage fees;
• customs processing fees;
• import permits;
• inspection fees;
• local taxes;
• governmental handling charges.

These charges are the sole responsibility of the Buyer.

Failure to pay required governmental charges does not constitute grounds for cancellation or refund.

6.3 Customs Delays

Billiard City LLC has no control over customs clearance procedures.

Accordingly, Billiard City LLC shall not be responsible for delays caused by:

• customs inspections;
• import documentation reviews;
• governmental processing;
• security inspections;
• quarantine inspections;
• regulatory approvals.

Customs delays do not constitute late delivery by Billiard City LLC.

6.4 Refused International Shipments

If an international shipment is refused or returned because the Buyer:

• refused to pay customs duties;
• refused to pay VAT;
• refused to pay brokerage charges;
• failed to obtain required import permits;
• failed to claim the shipment;
• refused delivery;

Billiard City LLC may deduct from any refund:

• original shipping charges;
• return shipping charges;
• customs charges;
• brokerage fees;
• carrier fees;
• storage fees;
• payment processing fees;
• other actual costs incurred,

to the extent permitted by applicable law.

6.5 Import Restrictions

Certain Products may be restricted or prohibited in particular countries.

The Buyer is solely responsible for determining whether Products may legally be imported into the destination country.

Billiard City LLC makes no representation that Products comply with laws outside the United States.

The Buyer assumes all responsibility for compliance with local laws.

6.6 Export Compliance

Buyer agrees to comply with all applicable United States export control laws and regulations.

Products purchased from Billiard City LLC may not be exported, re-exported, transferred, or used in violation of:

• United States export laws;
• sanctions regulations;
• embargoes;
• trade restrictions.

ARTICLE 7 – DELIVERY, INSPECTION, AND RISK OF LOSS

7.1 Delivery

Delivery shall be deemed complete when the Carrier delivers the shipment to the shipping address provided by the Buyer or otherwise completes delivery in accordance with the Carrier's delivery procedures.

For shipments requiring a signature, delivery shall be deemed complete upon obtaining the required signature.

7.1.1 Title and Risk of Loss

Unless otherwise required by applicable law, title to and risk of loss of the Products shall pass from Billiard City LLC to the Buyer upon delivery of the Products to the Carrier for shipment.

After risk of loss has passed, the Buyer assumes responsibility for any loss, theft, delay, or damage occurring during transportation, subject to any shipping insurance purchased, applicable Carrier liability, or non-waivable rights provided by applicable law.

Billiard City LLC will reasonably assist the Buyer in pursuing claims with the Carrier when appropriate; however, such assistance does not constitute an assumption of liability by Billiard City LLC.

7.2 Carrier Tracking

Carrier tracking information, delivery scans, GPS delivery confirmation, photographs taken by the Carrier, electronic delivery confirmation, signature confirmation, and similar delivery records shall constitute evidence of delivery.

The Buyer acknowledges that Billiard City LLC relies upon Carrier delivery records in investigating claims.

7.3 Inspection Upon Delivery

The Buyer should inspect all Products immediately upon delivery.

The Buyer should verify:

• correct quantity;
• correct Products;
• visible shipping damage;
• missing accessories;
• manufacturer packaging;
• shipping carton condition.

Any visible issues should be reported as soon as reasonably possible.

Prompt reporting allows Billiard City LLC to investigate while Carrier records remain available.

7.4 Shipping Damage

If a shipment appears damaged upon delivery, the Buyer should:

• retain all packaging materials;
• retain the shipping carton;
• retain protective packaging;
• photograph the unopened package;
• photograph all damage;
• notify Billiard City LLC promptly.

Failure to retain packaging may impair the ability to pursue a Carrier claim.

7.5 Concealed Damage

If shipping damage is discovered after opening the package, the Buyer should notify Billiard City LLC promptly after discovery.

The Buyer should not discard:

• packaging;
• shipping labels;
• protective materials;

until the claim has been reviewed.

7.6 Missing Items

If an Order appears incomplete, the Buyer should first verify whether:

• multiple shipments were sent;
• Products are packaged inside other Products;
• Products remain inside protective packaging.

If Products are genuinely missing, the Buyer should notify Billiard City LLC promptly.

7.7 Incorrect Products

If the Buyer receives a Product different from that ordered, the Buyer should notify Billiard City LLC before:

• installing;
• modifying;
• using;
• reselling;

the Product.

Use of an incorrectly shipped Product may affect available remedies.

7.8 Photographic Documentation

To investigate claims efficiently, Billiard City LLC may request photographs of:

• the Product;
• the shipping carton;
• the shipping label;
• damaged areas;
• manufacturer labels;
• serial numbers;
• packaging materials.

Failure to provide reasonably requested documentation may delay investigation or limit available remedies where permitted by law.

7.9 Investigation of Claims

Billiard City LLC reserves the right to investigate any claim involving:

• shipping damage;
• shortages;
• incorrect Products;
• warranty issues;
• non-delivery;
• suspected fraud.

During the investigation, Billiard City LLC may request additional documentation from the Buyer or the Carrier.

7.10 Replacement Before Refund

Where commercially reasonable, Billiard City LLC reserves the right to provide:

• replacement parts;
• repaired Products;
• replacement Products;

before issuing a refund.

Nothing in this section limits any rights provided under applicable law.

7.11 Lost Shipments

If Carrier tracking indicates that a shipment has not been delivered, Billiard City LLC may initiate a Carrier trace or investigation.

The Buyer agrees to reasonably cooperate with such investigation, which may include providing written statements or confirming delivery details.

7.12 Delivered but Not Received Claims

If Carrier tracking indicates that a shipment has been delivered but the Buyer reports non-receipt, Billiard City LLC may, in its discretion, request that the Buyer:

• verify the shipping address;
• check with household members;
• check with neighbors;
• check with building management;
• check with mailrooms or reception desks;
• contact the Carrier;
• provide additional information regarding the claim.

Billiard City LLC reserves the right to await the outcome of any Carrier investigation before determining the appropriate resolution.

ARTICLE 8 – PRODUCT COMPATIBILITY

8.1 Buyer Responsibility

The Buyer is solely responsible for determining that a Product is suitable for the Buyer's intended use and compatible with the Buyer's existing equipment before placing an Order.

While Billiard City LLC makes every reasonable effort to provide accurate compatibility information, such information is based on manufacturer specifications, industry information, and other sources believed to be reliable.

Billiard City LLC cannot verify compatibility with every cue, shaft, extension, pool table, accessory, replacement part, or model ever manufactured.

The Buyer is responsible for verifying all applicable measurements, specifications, joint types, dimensions, and manufacturer requirements before purchasing.

Compatibility issues that are not caused by an error in the Product description do not constitute manufacturing defects.

8.2 Pool Cue Compatibility

Pool cues, shafts, extensions, bumpers, weight bolts, joint protectors, and related accessories are manufactured in numerous configurations.

Compatibility may vary depending on factors including:

• joint type;
• joint pin;
• thread size;
• joint diameter;
• bumper design;
• manufacturer revisions;
• production year;
• model variations.

Products described as compatible with a particular manufacturer or model are based upon information reasonably believed to be accurate. However, Billiard City LLC cannot guarantee compatibility with every production variation or revision produced by the manufacturer.

When compatibility is uncertain, Buyers are encouraged to contact Billiard City LLC before placing an Order.

8.3 Pool Table Parts

The Buyer is responsible for confirming compatibility of:

• rail rubber;
• cloth;
• pockets;
• pocket irons;
• sights;
• rail bolts;
• cushions;
• replacement hardware;
• table accessories.

Pool tables manufactured by different companies may vary significantly, even when nominal table sizes are similar.

8.4 Installation Responsibility

The Buyer remains solely responsible for ensuring proper installation.

Professional installation is strongly recommended for:

• billiard cloth;
• cushion rubber;
• rails;
• pockets;
• cue tips;
• ferrules;
• shaft components.

Improper installation does not constitute a Product defect.

8.5 Compatibility Returns

Returns based solely upon incompatibility shall be subject to the Return Policy contained in these Terms.

Compatibility issues do not constitute manufacturing defects.

8.6 Manufacturer Changes

Manufacturers occasionally modify Products without changing model numbers.

Accordingly, minor differences in:

• dimensions;
• appearance;
• logos;
• packaging;
• accessories;
• manufacturing methods;

may occur.

ARTICLE 9 – PRODUCT CHARACTERISTICS AND NATURAL VARIATIONS

9.1 General

Many Products sold by Billiard City LLC are manufactured from natural materials or are individually handcrafted.

Accordingly, each Product is unique.

Variations that naturally occur in manufacturing or in the materials used shall not constitute defects.

9.2 Natural Wood Products

Many pool cues, shafts, extensions, and other Products sold by Billiard City LLC are manufactured using natural wood.

Natural wood characteristics include, but are not limited to:

• grain variation;
• color variation;
• figure;
• burl;
• birdseye;
• flame;
• mineral streaks;
• growth rings;
• pin knots;
• texture;
• density.

No two pieces of wood are identical.

The Product received may differ from Website photographs.

These natural variations are normal and are not manufacturing defects.

9.3 Exotic Woods

Products manufactured from exotic woods, including but not limited to:

• Bocote;
• Ebony;
• Cocobolo;
• Olivewood;
• Purpleheart;
• Snakewood;
• Rosewood;
• Curly Maple;
• Birdseye Maple;
• Hornbeam;

may exhibit significant natural variation.

Such variation enhances the uniqueness of each Product and is not grounds for return or replacement.

9.4 Carbon Fiber Products

Carbon fiber Products may display slight cosmetic differences resulting from:

• fiber orientation;
• resin patterns;
• manufacturing process;
• clear coat application.

These differences do not affect performance.

9.5 Leather Products

Leather wraps, gloves, cases, and accessories may vary in:

• grain;
• texture;
• color;
• finish;
• softness.

Natural leather may develop additional character over time.

These characteristics are not defects.

9.6 Linen Wraps

Irish linen wraps may exhibit slight differences in:

• weave;
• texture;
• color;
• finish.

Normal wear of linen wraps over time is expected.

9.7 Weight Tolerances

Product weights are approximate.

Because many Products incorporate natural materials, adhesives, finishes, and manufacturing tolerances, slight weight variations are normal.

Unless otherwise specified by the manufacturer, a variation of approximately ±0.2 ounces (±6 grams) for pool cues shall not constitute a defect.

9.8 Measurements

Dimensions shown on the Website are approximate.

Minor manufacturing tolerances may occur.

Unless otherwise specified by the manufacturer, small dimensional variations shall not constitute manufacturing defects.

9.9 Colors

Actual colors may differ from Website photographs because of:

• monitor calibration;
• mobile device displays;
• camera settings;
• lighting conditions;
• manufacturing variations;
• dye lots;
• printing differences.

Color variation alone is not considered a defect.

ARTICLE 10 – CUE TIPS

10.1 Natural Leather

Most cue tips sold by Billiard City LLC are manufactured from natural leather.

Accordingly:

• hardness varies slightly;
• color varies;
• density varies;
• compression characteristics vary.

These variations are normal.

10.2 Hardness Ratings

Hardness designations such as:

• Soft;
• Medium Soft;
• Medium;
• Medium Hard;
• Hard;
• Extra Hard;

are manufacturer classifications.

Actual playing characteristics may vary from player to player.

Billiard City LLC cannot guarantee that a particular hardness will satisfy an individual player's preferences.

10.3 Tip Installation

Cue tips should be installed by qualified persons using proper equipment.

Improper installation may damage:

• ferrules;
• shafts;
• cue tips.

Damage resulting from improper installation is not covered.

10.4 Tip Maintenance

Normal maintenance including:

• shaping;
• burnishing;
• scuffing;
• trimming;

is expected during the useful life of a cue tip.

Such maintenance does not indicate a manufacturing defect.

ARTICLE 11 – BILLIARD CLOTH

11.1 Buyer Responsibility

The Buyer is solely responsible for ordering the correct cloth size for the intended table.

Table size designations vary among manufacturers.

The Buyer should verify actual playing surface dimensions before ordering.

11.2 Professional Installation

Professional installation by an experienced billiard mechanic is strongly recommended.

Improper installation may permanently damage the cloth.

Billiard City LLC shall not be responsible for damage resulting from improper installation.

11.3 Custom-Cut Cloth

Custom-cut cloth is manufactured specifically for an individual Order.

Accordingly, custom-cut cloth is a Final Sale Product.

Once cut, custom cloth cannot be:

• returned;
• exchanged;
• refunded.

11.4 Installed Cloth

Cloth that has been:

• installed;
• stretched;
• stapled;
• glued;
• trimmed;
• marked;
• chalked;
• otherwise altered;

is not eligible for return.

ARTICLE 12 – CHEMICAL PRODUCTS

12.1 General

Billiard City LLC sells various maintenance products including:

• shaft cleaners;
• shaft conditioners;
• cue wax;
• ball cleaners;
• ball restorers;
• table cleaners;
• adhesives;
• repair products.

The Buyer agrees to follow all manufacturer instructions.

12.2 Product Performance

Performance of maintenance products depends upon numerous factors including:

• age of equipment;
• prior maintenance;
• environmental conditions;
• application method;
• frequency of use.

Accordingly, identical results cannot be guaranteed.

12.3 Testing

Where appropriate, the Buyer should test chemical Products on a small inconspicuous area before applying them to an entire Product.

12.4 Limitation

Billiard City LLC shall not be responsible for damage resulting from:

• misuse;
• over-application;
• improper storage;
• mixing products;
• failure to follow manufacturer instructions.

ARTICLE 13 – PRODUCT SAFETY

13.1 Intended Use

Products shall be used only for their intended purposes.

Improper use may result in injury or property damage.

13.2 Children

Certain Products contain small parts.

Children should use Products only under appropriate adult supervision.

13.3 Buyer Responsibility

The Buyer assumes responsibility for:

• safe handling;
• safe storage;
• proper maintenance;
• compliance with applicable laws.

13.4 Product Recalls

If a manufacturer announces a Product recall, Billiard City LLC may notify affected Buyers using available contact information.

ARTICLE 14 – RETURNS

14.1 Return Eligibility

Unless otherwise stated, unused Products may be returned within thirty (30) calendar days after the date of delivery.

To qualify for a return, the Product must:

• be unused;
• be uninstalled;
• be in substantially the same condition as received;
• include all original parts and accessories;
• include the original manufacturer's packaging whenever reasonably possible;
• not be marked, altered, modified, or damaged by the Buyer.

Return eligibility is determined after inspection by Billiard City LLC.

14.2 Return Authorization

Before returning any Product, the Buyer should contact Billiard City LLC to obtain return instructions.

Billiard City LLC may issue a Return Merchandise Authorization ("RMA") number.

Issuance of an RMA does not guarantee that the Product qualifies for a refund.

14.3 Return Shipping

Unless the return results from:

• shipment of an incorrect Product by Billiard City LLC;
• a verified manufacturing defect; or
• another error by Billiard City LLC,

the Buyer is responsible for:

• return shipping charges;
• shipping insurance;
• customs duties;
• brokerage charges;
• carrier surcharges;
• export documentation, where applicable.

The Buyer assumes all risk until the returned Product is received by Billiard City LLC.

14.4 Risk of Loss for Returned Products

Returned Products remain the property of, and at the risk of, the Buyer until they are received and accepted by Billiard City LLC.

The Buyer is solely responsible for any loss of or damage to Products during return shipment.

Billiard City LLC strongly recommends that all returned Products be shipped using a carrier that provides:

• tracking;
• delivery confirmation; and
• adequate shipping insurance.

 

14.5 Packaging of Returns

Returned Products should be securely packaged to prevent damage during transportation.

Billiard City LLC reserves the right to reduce or deny a refund if a Product is damaged because it was inadequately packaged during return shipment.

14.6 Inspection of Returned Products

Every returned Product will be inspected upon receipt.

Inspection may include verification of:

• Product condition;
• serial numbers;
• accessories;
• packaging;
• signs of installation;
• signs of use;
• signs of abuse;
• alterations;
• missing components.

Inspection results shall determine return eligibility.

14.7 Returns Not Accepted

Billiard City LLC reserves the right to refuse returns that:

• arrive outside the applicable return period;
• are not in eligible condition;
• contain missing components;
• show evidence of installation;
• have been modified;
• have been damaged by misuse;
• are returned without adequate packaging.

Rejected returns may be returned to the Buyer at the Buyer's expense.

ARTICLE 15 – FINAL SALE PRODUCTS

15.1 General

The following Products are Final Sale unless otherwise required by applicable law:

• custom-cut billiard cloth;
• special-order Products;
• made-to-order Products;
• personalized Products;
• Products marked "Final Sale";
• discontinued Products designated as Final Sale;
• Products altered at the Buyer's request.

Final Sale Products are not eligible for return, exchange, or refund.

15.2 Installed Products

Products that have been installed, permanently attached, or incorporated into other equipment are not eligible for return unless required by applicable law.

Examples include:

• installed cue tips;
• installed ferrules;
• installed billiard cloth;
• installed cushion rubber;
• installed table components.

15.3 Opened Consumable Products

For hygiene, safety, and product integrity reasons, certain consumable Products may not be returned after opening.

Examples may include:

• adhesives;
• maintenance chemicals;
• cleaners;
• conditioners;
• lubricants;
• similar consumable Products.

ARTICLE 16 – REFUNDS

16.1 Refund Processing

After inspection and approval of a returned Product, refunds are generally processed within five (5) business days.

The actual time required for the refund to appear depends upon the Buyer's financial institution or payment processor.

16.2 Refund Method

Refunds will ordinarily be issued to the original payment method used for the purchase.

Where permitted by applicable law, Billiard City LLC may instead provide:

• store credit;
• replacement Products;
• replacement parts.

16.3 Partial Refunds

A partial refund may be issued when a returned Product:

• is missing accessories;
• is returned damaged;
• has damaged packaging;
• shows evidence of handling beyond what is reasonably necessary to inspect the Product;
• otherwise suffers diminished value attributable to the Buyer.

The amount of any reduction shall reflect the actual reduction in value.

16.4 Shipping Charges

Original shipping charges are generally non-refundable unless:

• required by applicable law;
• the return results from an error by Billiard City LLC;
• the Product contains a verified manufacturing defect.

16.5 Payment Processing Fees

If an Order is cancelled or returned at the Buyer's request after payment has been processed, Billiard City LLC may deduct any non-refundable payment processing fees actually charged to Billiard City LLC by its payment processor, to the extent permitted by applicable law.

Current payment processing fees (subject to change by the payment processor) include, but are not limited to:

Cards issued by U.S. financial institutions

Up to 3.49% + $0.30 USD

Cards not issued by U.S. financial institutions

Up to 4.99% + $0.49 USD

These figures are published solely for transparency.

Actual deductions shall never exceed the amount actually retained by the payment processor for the applicable transaction.

If Billiard City LLC cancels an Order because of inventory shortages, pricing errors, or another reason not caused by the Buyer, no payment processing fee will be deducted.

16.6 Restocking Fees

Except where prohibited by applicable law, Billiard City LLC reserves the right to charge a reasonable restocking fee for Products returned for reasons other than:

• shipment of an incorrect Product;
• verified manufacturing defects;
• shipping damage caused before delivery.

Any applicable restocking fee will be disclosed before processing the return.

16.7 Exchanges

Exchanges are subject to Product availability.

If the replacement Product has a higher price, the Buyer shall pay the difference before shipment.

If the replacement Product has a lower price, any refund shall be processed in accordance with these Terms.

16.8 Replacement Before Refund

Where commercially reasonable, Billiard City LLC reserves the right to offer:

• replacement parts;
• repaired Products;
• replacement Products;

before issuing a refund.

ARTICLE 17 – WARRANTIES

17.1 Manufacturer Warranties

Many Products sold by Billiard City LLC are manufactured by independent third-party manufacturers.

Unless expressly stated otherwise in writing, any warranty applicable to such Products is provided solely by the applicable manufacturer.

Billiard City LLC does not independently manufacture most Products sold through its Website and, therefore, does not extend, modify, or assume responsibility for any manufacturer warranty unless expressly stated in writing.

The availability, duration, scope, and terms of any manufacturer warranty are determined solely by the manufacturer and may vary by Product.

Nothing in these Terms shall be interpreted as expanding or modifying any manufacturer's warranty.

17.2 Warranty Assistance

Although manufacturer warranties are administered by the applicable manufacturer, Billiard City LLC will make commercially reasonable efforts to assist Buyers with the warranty process when appropriate.

Such assistance may include:

• providing proof of purchase;
• supplying manufacturer contact information;
• forwarding warranty requests to the manufacturer;
• assisting with communications regarding warranty claims.

Any assistance provided by Billiard City LLC is offered as a courtesy and does not constitute an assumption of warranty liability.

The final determination of warranty coverage remains with the manufacturer unless otherwise required by applicable law.

17.3 Warranty Claim Requirements

To evaluate a warranty claim, Billiard City LLC may require:

• Order number;
• proof of purchase;
• photographs;
• videos;
• serial numbers;
• manufacturer labels;
• description of the problem;
• return of the Product for inspection.

Failure to provide reasonably requested documentation may delay or prevent processing of the warranty claim.

17.4 Inspection of Warranty Claims

Returned Products may be inspected by:

• Billiard City LLC;
• the manufacturer;
• an authorized repair facility;
• an independent inspector.

Inspection may be required before determining whether a Product qualifies for warranty service.

17.5 Warranty Exclusions

Unless otherwise required by law or expressly covered by the manufacturer, warranties do not apply to damage resulting from:

• misuse;
• abuse;
• accidents;
• improper installation;
• improper maintenance;
• unauthorized repair;
• unauthorized modification;
• neglect;
• improper storage;
• commercial use inconsistent with manufacturer recommendations;
• normal wear and tear;
• exposure to excessive heat, cold, moisture, or chemicals.

17.6 Normal Wear

Normal wear associated with ordinary use is expected.

Examples include, but are not limited to:

• cosmetic scratches;
• finish wear;
• fading;
• chalk staining;
• leather compression;
• linen wrap wear;
• tip compression;
• bumper wear.

Normal wear shall not constitute a manufacturing defect.

17.7 Abuse and Misuse

Damage resulting from intentional abuse or improper use is not covered.

Examples include:

• dropping Products;
• impact damage;
• water damage;
• fire damage;
• exposure to excessive temperatures;
• improper storage;
• use contrary to manufacturer instructions.

17.8 Unauthorized Repairs

Warranty coverage may be denied if Products have been repaired, modified, or disassembled by persons not authorized by the manufacturer or Billiard City LLC.

ARTICLE 18 – DISCLAIMER OF WARRANTIES

18.1 General Disclaimer

EXCEPT AS EXPRESSLY PROVIDED IN A WRITTEN WARRANTY OR REQUIRED BY APPLICABLE LAW, ALL PRODUCTS ARE SOLD "AS IS", "WITH ALL FAULTS", AND "AS AVAILABLE."

18.2 Disclaimer of Implied Warranties

TO THE MAXIMUM EXTENT PERMITTED BY LAW, BILLIARD CITY LLC DISCLAIMS ALL IMPLIED WARRANTIES, INCLUDING:

• MERCHANTABILITY;
• FITNESS FOR A PARTICULAR PURPOSE;
• TITLE;
• NON-INFRINGEMENT;
• WARRANTIES ARISING FROM COURSE OF DEALING;
• WARRANTIES ARISING FROM COURSE OF PERFORMANCE;
• WARRANTIES ARISING FROM USAGE OF TRADE.

18.3 No Additional Warranties

No employee, representative, dealer, distributor, or customer service representative has authority to create any warranty not expressly contained in these Terms or in a written document signed by an authorized officer of Billiard City LLC.

Statements regarding Product performance, suitability, compatibility, or expected results are opinions only and shall not create additional warranties.

18.4 Product Recommendations

Recommendations provided by Billiard City LLC concerning:

• cue tips;
• shaft selection;
• chalk;
• billiard cloth;
• accessories;
• maintenance products;
• repair Products;

are based upon general experience and information available at the time.

The Buyer remains solely responsible for determining whether a Product is suitable for the Buyer's intended use and personal preferences.

18.5 Professional Advice

Information provided by Billiard City LLC shall not be interpreted as:

• engineering advice;
• legal advice;
• tax advice;
• installation certification;
• safety certification;
• professional consulting services.

The Buyer should consult qualified professionals whenever specialized advice is required.

ARTICLE 19 – LIMITATION OF LIABILITY

19.1 Maximum Liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, THE TOTAL LIABILITY OF BILLIARD CITY LLC ARISING OUT OF OR RELATING TO ANY PRODUCT, ORDER, OR THESE TERMS SHALL NOT EXCEED THE AMOUNT ACTUALLY PAID BY THE BUYER FOR THE SPECIFIC PRODUCT GIVING RISE TO THE CLAIM.

19.2 Excluded Damages

TO THE MAXIMUM EXTENT PERMITTED BY LAW, BILLIARD CITY LLC SHALL NOT BE LIABLE FOR:

• indirect damages;
• incidental damages;
• consequential damages;
• special damages;
• exemplary damages;
• punitive damages;
• loss of profits;
• loss of revenue;
• loss of business opportunities;
• loss of goodwill;
• loss of anticipated savings;
• business interruption;
• labor costs;
• installation costs;
• removal costs;
• travel expenses;
• lodging expenses;
• tournament entry fees;
• emotional distress;
• inconvenience.

19.3 No Liability for Carrier Delays

Billiard City LLC shall not be liable for delays or losses resulting from:

• Carrier service interruptions;
• customs processing;
• governmental inspections;
• severe weather;
• transportation disruptions;
• labor disputes;
• acts beyond the reasonable control of Billiard City LLC.

19.4 Limitation Required by Law

If any jurisdiction does not permit exclusion of certain warranties or limitations of liability, these limitations shall apply only to the maximum extent permitted by the applicable law.

19.5 Exclusive Remedies

Except where prohibited by law, the Buyer's exclusive remedies shall be limited to one or more of the following, as determined by Billiard City LLC:

• repair;
• replacement;
• replacement parts;
• store credit;
• refund of the purchase price actually paid.

ARTICLE 20 – FORCE MAJEURE

20.1 Events Beyond Our Reasonable Control

Billiard City LLC shall not be liable for any delay, interruption, or failure to perform its obligations under these Terms when such delay or failure results from circumstances beyond its reasonable control.

Force Majeure events include, but are not limited to:

• acts of God;
• hurricanes;
• tornadoes;
• floods;
• earthquakes;
• fires;
• severe weather;
• pandemics;
• epidemics;
• war;
• armed conflict;
• terrorism;
• riots;
• civil disturbances;
• labor disputes;
• strikes;
• lockouts;
• shortages of labor;
• shortages of raw materials;
• transportation interruptions;
• carrier delays;
• customs delays;
• governmental actions;
• export restrictions;
• embargoes;
• sanctions;
• utility failures;
• internet outages;
• cyberattacks;
• ransomware attacks;
• payment processor outages;
• supplier failures;
• manufacturing interruptions; or
• any similar event beyond the reasonable control of Billiard City LLC.

20.2 Suspension of Performance

During a Force Majeure event, Billiard City LLC may suspend performance of its obligations without liability.

Performance shall resume within a commercially reasonable time after the Force Majeure event has ended.

20.3 Cancellation

If a Force Majeure event substantially prevents performance for an extended period, Billiard City LLC may cancel the affected Order and refund any amount actually paid for undelivered Products.

Such refund shall constitute the Buyer's exclusive remedy unless otherwise required by applicable law.

ARTICLE 21 – CHARGEBACKS AND PAYMENT DISPUTES

21.1 Customer Service First

Billiard City LLC is committed to resolving customer concerns quickly and fairly.

Before initiating a chargeback or payment dispute, Buyers are encouraged to contact Customer Service.

Many issues can be resolved through:

• technical assistance;
• replacement parts;
• product replacement;
• exchange;
• repair;
• refund;
• carrier investigation.

21.2 Chargeback Investigations

If a payment dispute or chargeback is initiated, Billiard City LLC reserves the right to provide all relevant information to the payment processor, issuing bank, marketplace, or other appropriate party.

Such information may include:

• Order confirmation;
• invoice;
• payment authorization;
• shipping records;
• tracking information;
• delivery confirmation;
• signature confirmation;
• GPS delivery information;
• Carrier photographs;
• customer correspondence;
• Product photographs;
• serial numbers;
• warranty records;
• prior Order history;
• return history.

21.3 Fraudulent or Improper Chargebacks

A chargeback or payment dispute should only be initiated when the Buyer has a good-faith belief that the charge is unauthorized or otherwise improper.

Initiating a chargeback does not automatically cancel the Buyer's contractual obligations under these Terms of Sale.

If a chargeback is initiated while the Buyer retains possession of the Product, Billiard City LLC reserves all rights and remedies available under applicable law to recover the Product, recover the purchase price, or otherwise enforce its contractual rights.

Knowingly submitting false, misleading, or fraudulent information in support of a chargeback or payment dispute may constitute fraud and may be reported to the applicable payment processor, financial institution, marketplace, or other appropriate authorities, where permitted by applicable law.

21.4 Recovery of Costs

To the extent permitted by applicable law, if Billiard City LLC successfully defends a chargeback or payment dispute, or prevails in any legal action arising from an improper or unsuccessful payment dispute, Billiard City LLC may seek recovery of:

• unpaid purchase amounts;
• reasonable collection costs;
• court costs;
• reasonable attorney's fees, where recoverable;
• other damages or expenses permitted by applicable law.

Nothing in this section limits any rights or remedies otherwise available to Billiard City LLC under these Terms or applicable law.

ARTICLE 22 – FRAUD PREVENTION

22.1 Verification

To protect Buyers and Billiard City LLC from fraudulent transactions, Orders may be reviewed before shipment.

Verification procedures may include:

• address verification;
• payment verification;
• identity verification;
• telephone confirmation;
• email confirmation;
• review of Order history;
• review of shipping destination;
• confirmation of billing information.

22.2 Additional Documentation

Where reasonably necessary, Billiard City LLC may request additional information before shipping an Order, including:

• government-issued identification;
• confirmation of billing address;
• confirmation of shipping address;
• proof of payment authorization.

Failure to provide requested information within a reasonable period may result in cancellation of the Order.

22.3 Right to Refuse Orders

Billiard City LLC reserves the right to refuse or cancel any Order that reasonably appears to involve:

• payment fraud;
• identity theft;
• unauthorized credit card use;
• export violations;
• sanctions violations;
• resale abuse;
• marketplace manipulation;
• suspicious purchasing activity; or
• any other unlawful activity.

ARTICLE 23 – INTELLECTUAL PROPERTY

23.1 Ownership

All intellectual property associated with the Website and Products remains the exclusive property of Billiard City LLC or the applicable rights holder.

This includes, but is not limited to:

• trademarks;
• logos;
• product descriptions;
• photographs;
• graphics;
• videos;
• catalogs;
• downloadable materials;
• databases;
• website layout;
• software;
• source code.

23.2 Restrictions

Except as expressly authorized in writing by Billiard City LLC, no person or entity may:

• reproduce;
• copy;
• modify;
• publish;
• distribute;
• transmit;
• display;
• sell;
• license;
• create derivative works from;
• scrape;
• systematically extract;
• data mine;
• harvest;
• index; or
• otherwise commercially exploit

any content appearing on the Website.

This restriction applies to, without limitation:

• product descriptions;
• photographs;
• specifications;
• graphics;
• logos;
• videos;
• catalogs;
• downloadable materials;
• databases;
• source code; and
• other proprietary content.

The use of automated software, bots, spiders, crawlers, artificial intelligence systems, machine learning models, or similar technologies to collect, copy, analyze, or use Website content for commercial purposes or for training artificial intelligence models is prohibited without the prior written consent of Billiard City LLC, except to the extent such activity cannot legally be restricted under applicable law.

23.3 Trademarks

All third-party trademarks displayed on the Website remain the property of their respective owners.

Reference to a manufacturer's trademark is made solely to identify compatible Products or genuine branded Products and does not imply sponsorship, affiliation, or endorsement unless expressly stated.

ARTICLE 24 – MARKETPLACE ORDERS

24.1 Third-Party Marketplaces

Billiard City LLC also sells Products through various online marketplaces.

Marketplace purchases may be subject to additional marketplace policies, including those of:

• Amazon;
• eBay;
• Walmart Marketplace;
• Etsy; and
• other third-party platforms.

24.2 Conflicting Policies

Where mandatory marketplace policies conflict with these Terms, the applicable marketplace policy shall govern solely to the extent required by that marketplace.

All remaining provisions of these Terms shall continue to apply.

24.3 Marketplace Communications

For Orders placed through a third-party marketplace, communications may be conducted through that marketplace's messaging system in accordance with its policies.

Buyers acknowledge that certain actions, including refunds, returns, and claims, may also be governed by marketplace procedures.

ARTICLE 25 – WEBSITE USE

25.1 Accuracy of Information

Billiard City LLC strives to maintain accurate Website content but does not warrant that all information is complete, current, or error-free.

The Website may contain:

• typographical errors;
• pricing errors;
• outdated specifications;
• incorrect images;
• manufacturer inaccuracies.

Billiard City LLC reserves the right to correct such information at any time without prior notice.

25.2 Website Availability

The Website is provided on an "AS AVAILABLE" basis.

Billiard City LLC does not guarantee uninterrupted operation of the Website.

Temporary interruptions may occur due to:

• scheduled maintenance;
• software upgrades;
• internet outages;
• server failures;
• cyber incidents;
• third-party service interruptions.

25.3 Third-Party Links

The Website may contain links to third-party websites.

Billiard City LLC does not control and is not responsible for:

• third-party content;
• products;
• services;
• privacy practices;
• security;
• availability.

ARTICLE 26 – PRIVACY AND CUSTOMER INFORMATION

26.1 Privacy

Billiard City LLC respects the privacy of its customers.

Personal information collected in connection with an Order shall be processed in accordance with the Company's Privacy Policy, as amended from time to time.

26.2 Information Collected

Information collected may include:

• name;
• billing address;
• shipping address;
• email address;
• telephone number;
• payment information;
• IP address;
• order history;
• communications with Customer Service.

26.3 Use of Information

Buyer information may be used for purposes including:

• processing Orders;
• payment authorization;
• fraud prevention;
• shipment processing;
• customer service;
• warranty administration;
• legal compliance;
• accounting;
• tax reporting.

26.4 Sharing of Information

Billiard City LLC may disclose information to:

• payment processors;
• shipping carriers;
• customs brokers;
• manufacturers;
• warranty providers;
• governmental authorities where required by law;
• professional advisors;
• service providers assisting Billiard City LLC.

Billiard City LLC does not sell personal information except as permitted by applicable law and as described in its Privacy Policy.

ARTICLE 27 – ELECTRONIC COMMUNICATIONS

27.1 Consent

By placing an Order or using the Website, the Buyer consents to receive communications electronically.

Electronic communications include:

• Order confirmations;
• invoices;
• shipping notifications;
• return authorizations;
• warranty communications;
• customer service correspondence;
• legal notices.

Electronic communications satisfy any legal requirement that communications be in writing.

27.2 Email Communications

The Buyer is responsible for providing a valid email address.

Billiard City LLC shall not be responsible for failure to receive communications because of:

• incorrect email addresses;
• spam filters;
• full mailboxes;
• internet service interruptions.

ARTICLE 28 – EXPORT CONTROL AND SANCTIONS

28.1 Export Compliance

Buyer agrees to comply with all applicable United States export control laws and regulations.

Products purchased from Billiard City LLC may not be exported, re-exported, transferred, or used in violation of:

• United States Export Administration Regulations (EAR);
• Office of Foreign Assets Control (OFAC) regulations;
• United States sanctions programs;
• other applicable export control laws.

28.2 Restricted Countries

Billiard City LLC reserves the right to refuse Orders involving countries, organizations, or persons subject to applicable trade restrictions or sanctions.

28.3 End Use

Buyer represents that Products will not knowingly be used:

• for unlawful purposes;
• in prohibited military applications where restricted by law;
• in violation of export regulations.

ARTICLE 29 – GOVERNING LAW

29.1 Applicable Law

These Terms shall be governed by and interpreted in accordance with the laws of the State of Florida, without regard to conflict-of-law principles.

29.2 CISG Exclusion

The United Nations Convention on Contracts for the International Sale of Goods (CISG) is expressly excluded and shall not apply to any transaction governed by these Terms.

ARTICLE 30 – JURISDICTION AND VENUE

30.1 Exclusive Venue

Unless otherwise required by applicable law, any dispute arising from these Terms or any purchase from Billiard City LLC shall be brought exclusively in the state or federal courts located in Palm Beach County, Florida.

Each party irrevocably submits to the jurisdiction of those courts.

30.2 Service of Process

Service of legal process may be made in any manner permitted by applicable law.

ARTICLE 31 – ATTORNEY'S FEES

31.1 Recovery of Costs

To the fullest extent permitted by applicable law, the prevailing party in any legal action arising out of these Terms shall be entitled to recover reasonable:

• attorney's fees;
• court costs;
• expert witness fees, where recoverable;
• litigation expenses.

ARTICLE 32 – WAIVER OF JURY TRIAL

32.1 Jury Trial Waiver

TO THE MAXIMUM EXTENT PERMITTED BY LAW, THE BUYER AND BILLIARD CITY LLC KNOWINGLY, VOLUNTARILY, AND IRREVOCABLY WAIVE ANY RIGHT TO TRIAL BY JURY IN ANY ACTION ARISING OUT OF OR RELATING TO THESE TERMS OR THE PURCHASE OF PRODUCTS.

ARTICLE 33 – LIMITATION PERIOD

33.1 Time for Filing Claims

Unless a longer period is required by applicable law, any claim arising out of or relating to these Terms or the purchase of Products must be commenced within one (1) year after the claim first arises.

Claims commenced after that period shall be barred to the fullest extent permitted by law.

ARTICLE 34 – ASSIGNMENT

34.1 Assignment by Buyer

Buyer may not assign, delegate, or transfer any rights or obligations under these Terms without the prior written consent of Billiard City LLC.

34.2 Assignment by Company

Billiard City LLC may assign these Terms or any related rights or obligations without restriction.

ARTICLE 35 – SEVERABILITY

35.1 Validity of Remaining Provisions

If any provision of these Terms is held invalid, illegal, or unenforceable, the remaining provisions shall remain in full force and effect.

Any invalid provision shall be interpreted to most closely reflect its original intent while remaining enforceable under applicable law.

ARTICLE 36 – NO WAIVER

36.1 No Implied Waiver

Failure by Billiard City LLC to enforce any provision of these Terms shall not constitute a waiver of that provision or any other provision.

A waiver shall be effective only if made in writing and signed by an authorized representative of Billiard City LLC.

ARTICLE 37 – ENTIRE AGREEMENT

37.1 Entire Agreement

These Terms, together with any policies expressly incorporated by reference, including the Privacy Policy, Shipping Policy, and Return & Refund Policy, constitute the complete agreement between the Buyer and Billiard City LLC concerning the purchase of Products.

These Terms supersede all prior:

• negotiations;
• proposals;
• understandings;
• representations;
• communications;
• agreements;

whether oral or written, concerning the subject matter of these Terms.

ARTICLE 38 – SURVIVAL

38.1 Continuing Obligations

The following provisions shall survive completion, cancellation, termination, rescission, or expiration of any Order:

• Payment obligations;
• Warranty disclaimers;
• Limitation of liability;
• Intellectual property;
• Governing law;
• Jurisdiction;
• Attorney's fees;
• Jury trial waiver;
• Export compliance;
• Chargeback provisions;
• Fraud prevention provisions;
• Any provision that by its nature should survive.

ARTICLE 39 – CHANGES TO THESE TERMS

39.1 Amendments

Billiard City LLC reserves the right to revise these Terms at any time.

Revised Terms shall apply only to Orders placed after the revised version becomes effective.

The version published on the Website at the time an Order is submitted shall govern that Order.

ARTICLE 40 – CONTACT INFORMATION

Questions regarding these Terms may be directed to:

Billiard City LLC

11419A West Palmetto Park Road

Unit 970561

Boca Raton, Florida 33497

United States

Email: sales@billiard.city   

Website: https://billiard.city

Telephone: +1-561-803-03-61

CUSTOMER ACKNOWLEDGEMENT

By placing an Order with Billiard City LLC, whether through the Website, by telephone, by email, or through any other ordering method accepted by Billiard City LLC, the Buyer acknowledges and agrees that:

• the Buyer has had an opportunity to review these Terms of Sale before completing the purchase;
• the Buyer has read and understands these Terms of Sale;
• the Buyer agrees to be legally bound by these Terms of Sale;
• these Terms of Sale govern the purchase of the Products unless otherwise agreed in a separate written agreement signed by an authorized representative of Billiard City LLC; and
• the Buyer has relied upon the Buyer's own judgment in selecting the Products, except to the extent expressly stated otherwise in writing by Billiard City LLC.

These Terms of Sale are intended to establish a fair, transparent, and commercially reasonable relationship between Billiard City LLC and its customers while protecting the legitimate rights and interests of both parties.